Cancellation Policy – Pinpointe skip to Main Content

At any time, either party may cancel a user’s Pinpointe account for any reason. You can cancel your account by logging in to your account, selecting the ‘Account Settings’ tab, and then selecting ‘Cancel’.  Alternatively, you may request cancellation by calling Pinpointe at 1+408-834-7577, and selecting Option #2 or by sending written notice to:

Pinpointe On-Demand, Inc.
Attn: Customer Care
9 Courtney Lane
Danville CA 94506

You can also email your cancellation request to: support [at]

Please note that after the initial 30 day money-back guarantee period, amounts paid are not refundable.  Subscriptions to Pinpointe’s service are pre-paid, so any cancellations that occur in the middle of a payment term (month, quarter, or year depending on payment schedule) will be made effective on the final day of the prepaid term. Any email communication regarding the cancellation of an account must be from the email address on record in the account to complete the cancellation.

Credit Card Expirations or Declines

Please note that allowing a credit card to expire or not submitting payment by check regardless of invoice receipt status will not automatically cancel your account as we maintain all account data, allow subscriptions to occur, and allow you access to your account. You will remain responsible for paying the monthly charge, which will accrue to your account, until we receive a cancellation notice. We will send notice to the email on record if a card is declined. The email notice will include instructions on how to update your credit card, if your card information has changed. We may also follow-up by phone or mail.

Retrieving Your Data After Your Account Has Been Canceled

Please note that you must download any desired data and information before your termination date. As a courtesy to our valued customers, we will retain customer data for a period of 30 days. Please note that there is a $49 re-activation fee if you require access to your data within 30 days after your account has terminated or expired. Kindly contact Pinpointe sales at or by calling 408-834-7577, Option 2 for details.


The above information is true and accurate as of July 31, 2017.

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