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To protect our network against spammers, all new orders and trials are reviewed and approved by real humans.

Please allow up to 15 minutes for the email to arrive at the billing email address you provided.  If you placed your order between 8:00am EST and 10PM EST, you will receive an email shortly with your login instructions. Orders outside the above time window will be processed the next morning.

If you do not receive your login details within 15 minutes – please call us at:
1-408-834-7577, Option #2.

Permission Based Email

Pinpointe is for sending consent-based communications.  Our terms of service require that all contacts have your explicit permission to receive your emails.  Sending to purchased lists is SPAM.

Contacting Us

Our excellent support staff is available to help you via live chat within the Pinpointe application, and email during normal business hours.  Phone support is available for Enterprise Edition users only.

For technical questions, please check our support knowledgebase at: 

Or send support questions to our top notch support team: support [at]

Visit our Contact Us page for full contact details.

Thank you for selecting Pinpointe!

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