FAQ

Important Questions often Asked.

Please check out our list of Frequently Asked Questions for more information on our pricing and product features.

Pricing Questions

What do I have to do to set up a Pinpointe Account and get started right away?

Getting started is easy – you can be up and running with Pinpointe in no time. Simply select the appropriate account and sign up. We provide significant volume discounts and offer an additional 15% discount for quarterly commitments.

If you would like to see Pinpointe in action, please check out our product video: 

Pinpointe Video Introduction

Is there a time-limited or other type of trial I can download?

Unfortunately, due do issues with unscrupulous spammers, we don’t offer free trial accounts any more.  However we do however have an $29 TRIAL account that gives you 100% full functional access tot the Pinpointe System and the ebility to test with 2,000 emails.

Do you have any additional methods of payment besides credit card or PayPal?

We accept both company check and direct wire transfers for corporate accounts. For more information regarding these forms of payment, please contact us.

Can you explain your pricing?

You can pay for the service monthly or prepay a quarter in advance and receive an additional 15% discount. Your fee is presently calculated based on the number of emails that you send out during the billing period.

Are there discounts for pre-payment?

The pre-payment options provide discounts on the standard pricing. You can pre- pay for 3 months (1 quarter) and get a 15% discount. If you would like to pre-pay for a year’s subscription and receive a higher discount, please contact our sales team. If you do decide to choose a pre-payment plan, you have the option of paying by credit card or PalPal. We accept American Express, Visa, MasterCard and Discover Card.

Do I have to sign a contract to use Pinpointe?

Nope. You are under no obligation to sign a contract or commit to a certain period of time when signing up for our services. You do however have to review and agree to our Terms of Service, which is described here.

When will my credit card be charged?

We review every new account request to ensure our prospective customers are not joining with the intent of sending unwanted or abusive SPAM. We do not charge your card until after your account is verified – usually 24 hours.

What happens if I want to send more emails?

If you need to send more emails than your current plan allows you can upgrade at any time simply by contacting us any time at sales@pinpointe.com and we’ll be happy to assist you.

Can I take my subscriber email list with me if I want to cancel?

Absolutely. Your contacts and lists are your property. It’s easy to export your subscriber list into a text file which you can import into other applications. If you’d like to cancel you also have the option to delete all data related to your account including your email list, email messages and statistics.

Will you send Pinpointe promotions to my email list?

Absolutely not. We will never, ever send any emails to your email list. The only emails people on your email list will receive are the ones you send them using our system. The contacts you enter are your property.

What if I want to stop using your product?

That’s fine. We bill on a quarterly basis so all you have to do is contact us and we’ll disable your account for you. There are no cancellation fees or hidden charges.

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Getting Started

Is there training available?

Yes. Please start by reviewing our detailed training video. In just 20 minutes you’ll have all you need to know to be up to speed and sending your fires successful campaigns.

The Pinpointe system also includes a full online help manual and an online knowledge base with hundreds of entries to help get you started. Plus the interface is easy and intuitive. Our support team is always available to help with tricky questions, too.

For our corporate accounts that would like 1 on 1 training, just drop a note to your account manager and we will coordinate an online live product training / demonstration.

What if I don’t have an email list?

No Problem. Contact one of our account representatives any time to discuss strategies for enhancing your list of target prospects. If you are a legitimate Business to Business (“B2B”) marketer, we’re here to help you build you business rapidly while staying compliant with CAN-SPAM laws.

There are also several ways you can collect email addresses once you get started with Pinpointe. Pinpointe’s registration form tool enables you to add a subscription form on your website. Your site visitors can sign up for your email list and their addresses are automatically imported in to your Pinpointe account. Other avenues for increasing your prospect list include Trade shows, conferences and product purchases – any time you touch your customer, invite them to join your list.

How do I get my lists and contacts imported in to my Pinpointe account?

Pinpointe accepts file imports in Comma Separated Value (.csv) format. Simply browse to where the file lives on your computer and let the Pinpointe wizard guide you through the import.

What happens to my list after I upload it into Pinpointe?

Your list is safe behind our heavily secured firewalls. It will reside in your Pinpointe account until you remove your list. Pinpointe will never rent, share or sell your list. For more details, please read our Email Privacy Policy and terms of Service.

If I want to use the email addresses I have in my Microsoft® Outlook® Address book, how do I get them into Pinpointe?

To import an address file from Microsoft® Outlook®, you must export your Microsoft® Outlook® Contact folder to a .csv formatted file.

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Product Questions

Are my contact lists separate from other customer’s lists?

Yes. Each account is a completely isolated account. All of your contact lists, contacts, email templates and statistics are separate and specific to your information only. Pinpointe includes a permissions system that was developed over a 12 month period to make absolutely sure your data is safe, secure and separate from everyone else’s.

Is it possible to create personalized emails, e.g. ‘Dear Mr. NAME’ or ‘Dear Mrs. NAME’?

Most definitely. Personalizing your communications is highly recommended. Personalization can improve response rates by as much as 200%. When creating the template, simply select ‘insert variable field’ in the editor, select the field or fields, an you’re done.

Once you’ve created your Custom fields, create (or edit) your subscription form and select the Custom fields you’d like to display. Once you’ve added the subscription form to your website, users will be prompted to enter in the relevant information when subscribing to your contact list.

To insert a custom field into your email, click on the “Insert Custom Field” link underneath the WYSIWYG editor (HTML emails) or Text editor (Text Emails). A popup window will appear asking you to select the Custom Field you would like to insert.

Can I have custom fields like First name, Last name, Address in my subscription forms?

Yes, Pinpointe has the capability of allowing you to create unlimited “Custom fields” including names, addresses, dates and more. Simply select the “Manage Custom Fields” option (In the ‘Newsletter’ drop down menu) to create, edit and delete your custom fields.

Once you have created your custom fields, create a new subscription form (or edit your existing form) and select the custom fields you wish to include. Once you have done that, you’ll need to “Get HTML” for the subscription form and copy the new form HTML to your website.

To insert Custom Fields into your newsletter or Auto-Pilot campaign, click on the “Insert Custom Field” link underneath the WYSIWYG HTML editor (HTML emails) or underneath the Text Area (Text emails). A popup window will appear asking you to select which Custom Field you’d like to include.

Can I automatically send out emails after a specific time, such as after an hour, or a day etc?

Yes, such automated emails are referred to as Pinpointe Auto-Pilot campaigns. Pinpointe allows unlimited Auto-Pilot campaigns that can be setup to send emails after a user signs up to the newsletter and a period of time has lapsed.

Pinpointe works with a delay based on hours after your contact joins your contact list. You can make this into days simply by adding together the hours. That is 24 hours is one day, 72 hours is 3 days and so on.

To do this, simply click on the Autoresponders tab in the control panel. Here you will be presented with the option of managing your existing auto-pilot campaigns as well as creating a new one. Clicking “Create Auto-responder” will prompt you with an easy to follow step by step wizard in creating your auto-pilot programs.

Can I suggest new features?

Absolutely, We love customer input, ideas, and suggestions. Please feel free to contact us anytime with your feature suggestion – just send a note to your account manager, or send a note to info [at] pinpointe.com.

Does this product require users to download a browser plug-in?

No. Pinpointe is completely self contained and does not require any browser prug-ins.

Does Pinpointe support Google Analytics?

Yes! Pinpointe’s campaign features automatically add the appropriate information for your campaigns so that Google Analytics can track the results.

Do I need to know HTML to create an email campaign?

Not at all. You will be able to create beautiful html campaigns by simply pasting your content in to our wizard driven templates.

Is there a cost to customize the email templates?

Not at all – the templates are free and you can modify them as you please. For example, you can add your own logo and pictures, change text color size and type. You can add or remove paragraphs as needed. If you are comfortable with XHTML or HTML, we offer you the ability to work in the code to get the “look and feel” that suits you. Simply click on the “Advanced Editor” link when editing your campaign.

Can I use my own HTML in Pinpointe?

Of course. You can create a custom template using your own HTML code.

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